Privacy Policy
Last updated: 1 January 2025
1. Who We Are
Blue Crane (Pty) Ltd (“Blue Crane”, “we”, “us”, or “our”) is a South African company registered at 2 Katherine Street, Sandton, 2196, Gauteng. We provide AI workforce infrastructure services to businesses.
Contact our Information Officer at privacy@bluecrane.ai or +27 64 511 0908 with any privacy queries.
2. Applicable Law
This policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and where applicable, the EU General Data Protection Regulation (GDPR).
3. Personal Information We Collect
We may collect the following categories of personal information:
- Contact details (name, email address, telephone number)
- Business information (company name, job title)
- Enquiry content submitted via our contact form
- Technical data (IP address, browser type, pages visited) via analytics cookies
- Communications you send us by email, phone, or WhatsApp
4. How We Use Your Information
We process personal information for the following lawful purposes:
- Responding to your enquiries and delivering our services
- Sending transactional communications related to your engagement with us
- Improving our website and services through aggregated analytics
- Complying with legal obligations
- Sending marketing communications (only with your consent, which you may withdraw at any time)
5. Sharing of Information
We do not sell your personal information. We may share it with trusted service providers (e.g. Netlify for hosting and form processing) who are contractually bound to handle data securely. All third-party processors are POPIA/GDPR compliant. We may disclose information when required by law.
6. Data Retention
We retain personal information only as long as necessary for the purposes collected, or as required by law. Contact form submissions are retained for 24 months unless you request earlier deletion.
7. Your Rights
Under POPIA you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (right to be forgotten)
- Object to processing for direct marketing purposes
- Lodge a complaint with the Information Regulator of South Africa
To exercise any right, email privacy@bluecrane.ai.
8. Security
All data is transmitted over HTTPS. We implement appropriate technical and organisational measures to safeguard personal information against loss, theft, and unauthorised access. No system is 100% secure; we will notify you and the relevant authorities of any breach as required by law.
9. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after notice constitutes acceptance of the updated policy.